TenantCloud vs. Cozy: Which Is Best for Your Portfolio?

Shopping for a great (and affordable) property management software isn’t easy.

There are a ton of options out there, all with varying different features, pricing, and other bells and whistles.

Two of the most common in recent years have undoubtedly been Cozy and TenantCloud, both competitive and effective property management solutions.

There’s only one problem: Cozy was purchased by the owner of Apartments.com and closed down in 2018.

That’s where this guide comes in.

Below, we’ll take you through a quick tour of both TenantCloud and Cozy’s previous service.

Then we’ll offer great alternatives to Cozy, many with even more features at a lower price (compared to its full-featured enterprise plan).

Ready to find your perfect match?

(And both optimize your property management efforts and reduce a whole lot o’ stress in the process–)

Read on to learn more.

What is TenantCloud?

TenantCloud is a popular property management software tool that offers features such as online rent payments and work order management.

Most notable for its free plan, available up to 75 units, its feature set (especially under the free plan) isn’t as comprehensive as many other property management software.

However, it offers a low barrier to entry if you’re just getting started and need something simple to help you manage your portfolio.

What is Cozy?

Similar to TenantCloud, Cozy was a property management software that offered an affordable free plan for getting started.

However, similar to TenantCloud, Cozy’s free plan offered highly limited features.

So, while it was good for getting started, you weren’t ever able to experience the full power of property management software without investing in their enterprise plan.

Cozy closes down in 2018

Cozy was purchased in 2018 by Apartments.com owner CoStar. So, it’s no longer available.

It states plans to integrate many of its tenant management features into the Apartments.com ecosystem via the existing Cozy.com homepage.

However, Cozy as a property management software is no more, so a proper comparison of the two is no longer possible.

With that said, there are some stellar alternatives that are competitive and even arguably better.

TenantCloud vs. Cozy: Cozy alternatives

It might be disappointing to hear that one of the property management tools you’re considering is no longer available.

However, you’ll be happy to hear that there are several competitive alternatives to Cozy available.

Here are some of the best:

1. DoorLoop

DoorLoop is an all-in-one property management software built by property managers, for property managers.

It offers all the key features once available from Cozy (and then some) combined in an incredibly easy-to-use platform with stellar onboarding and customer service that makes the setup process a breeze.

If you’re looking for something comparable to Cozy, or something more robust than TenantCloud without having to pay enterprise pricing, look no further.

DoorLoop features:

• A complete accounting suite
• Work order management system
• Convenient and easy-to-use tenant portal
• Powerful owner portal that makes printing checks and running relevant reports simple
• Marketing tools that help automate the process of filling units
• Leasing tools that streamline the entire tenant onboarding process from start to finish
• All with a convenient mobile app, so you can take everything you need in your pocket
• And much more.

DoorLoop pricing

DoorLoop starts as low as $49/month for your first 20 units.

2. RentRedi

RentRedi is a property management software designed for landlords with smaller portfolios. They have a convenient smartphone app while offering an affordable $20 monthly plan for an unlimited number of units.

They’re particularly good if your budget is tight and you want something similarly priced to TenantCloud with other features.

Those features are still limited, like TenantCloud, so it can’t function like a true all-in-one tool (and users report some aspects of the software difficult to use), but it’s a good start for those who are on a strict budget.

RentRedi features:

• Online rent payments
• Tenant portal
• Mobile app version

RentRedi pricing

RentRedi starts at $19.95 for an unlimited number of units, with limited features.

3. Innago

Innago offers a (mostly) free limited version of its paid plan, making it another good option if you’re on a strict budget.

They have convenient application and leasing tools in general, though, like RentRedi and TenantCloud, features are limited.

Users also report that the software is less intuitive than most other property management software options out there.

Innago features:

• Leasing tools
• Tenant screening
• Work order management

Innago pricing

Innago’s software doesn’t have a static per unit, per month price like most property management software.

However, they do charge $2 per ACH payment as well as 2.75% for debit and credit card payments. They also charge $30-35 for tenant history information.

Tenantcloud vs. DoorLoop

Now that we’ve covered some great alternatives to Cozy, let’s see how DoorLoop’s all-in-one property management software compares to TenantCloud.

Below, we’ll go through a few major areas to get a better idea of how they stack up.

Including:

• Features
• Pricing
• Ease-of-use
• And customer service

Let’s start with features:

TenantCloud vs. DoorLoop: Features

Both DoorLoop and TenantCloud have an impressive list of features, though it’s in features that they most differ.

For DoorLoop, you get an all-in-one suite of premium property management features, virtually all of which are available in the starter plan.

That includes:

• Automatic online rent collection and complete owner and tenant portals
• Full accounting suite: Easy bank account syncing with Plaid, bank reconciliations, QuickBooks Online integration, and much more.
• Work order management system, giving you the ability to accept maintenance requests from tenants directly from within the app, assign to vendors, pay vendors, and follow up with tenants.
• Marketing and leasing tools, including a high-quality IDX-approved website, automatic listings, tenant screening, and more.
• And much more

For TenantCloud, the actual features of the software are definitely its weak point.

You can look forward to:

• A good set of accounting features
• Work order management system
• Vendor payments
• Tenant screening
• And online leasing tools

However, many existing features don’t have the same functionality as the average property management tool.

For example, accounting features are relatively basic, and users report the owner portal being difficult to use as well as tenants having issues using the tenant portal.

TenantCloud vs. DoorLoop: Pricing

Is this what you were waiting for? Either way, you won’t be disappointed.

Both tools offer a convenient path to starting out and trying the software to see if you like it, while offering affordable plans when you’re ready to get started.

And DoorLoop’s starter plan begins at just $59 per month for up to 20 units.

For TenantCloud, they offer a feature-limited free plan of up to 75 units. It’s a great way to dip your feet in, but you’re severely limited in what you can do with the free plan.

If you’re looking to take advantage of more of TenantCloud’s features, you can move up to the Standard plan for $12 per month up to 150 units, but you’ll need their Growth plan for $40 per month if you want to take advantage of their full set of features.

The Growth Plan is still missing several of the valuable premium features you’ll get from DoorLoop, but it is slightly more affordable.

TenantCloud vs. DoorLoop: Ease-of-use

Now, let’s break down things on the ease-of-use front.

It doesn’t matter how many great features you have, or how affordable a software is, if it’s confusing to navigate and generally a pain to find things, you’ll find the software impossible to use and not at all worth the price or effort.

For DoorLoop, users report great ease of use and lightning-fast load speeds across the app.

Everything is easy to find and clearly labeled, and easily accessible with its convenient mobile app.

For TenantCloud, their interface is straightforward enough, though users often report that tenants have a hard time performing tasks via the platform’s tenant portal. Plus, it can be hard navigating and finding information due to semi-frequent bugs.

As one user reported:

“Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. “

Compare that with this review of DoorLoop from Anisha M.:

“To say the software is easy to use is an understatement. We only needed two training sessions (an hour each), and felt like we were proficient enough to get going. What took months before not only took a matter of days. It definitely took the pain out of migration and training.”

TenantCloud vs. DoorLoop: Customer service

Finally, let’s compare customer service.

For this section, we think it’s important to weigh based mostly on user reviews, as it’s the real experiences with each software’s customer service that should be judged.

So, we’ll be referencing those (mostly from software review sites like Capterra.com) for each software.

For DoorLoop, users frequently report that getting started with DoorLoop is a seamless and streamlined experience, and getting in contact with customer service is a cinch.

Like this review from Eli R.:

Not to mention, you can get a hold of a real live human being over the phone (!), something that’s not possible with TenantCloud.

For TenantCloud, reviews of their customer service are mixed, with some customers being happy with their service while others say they found it very difficult to get in touch with anyone.

For example, this review from Susan W. mentioned multiple challenges with getting in touch with customer service:

“Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specific hours.”

TenantCloud uses a ticket system, which means you’ll submit a customer service request and must wait to hear back a response, typically via email.

Summary: Which will you choose?

In summary:

DoorLoop brings to the table the complete package, as the best property management software with:

• Premium features included in even the starter plan
• Affordable and transparent pricing structure that makes it painless to get started and try out before committing
• Incredibly easy to use and navigate
• And with stellar customer service.

TenantCloud brings to the table:

• A well-rounded basic feature set that’s missing depth and many premium features
• Convenient free plan with limited features and affordable pricing plans
• Generally easy to use, though with some glaring UI and usability issues, especially for tenants
• And a less responsive customer service using a slow ticket system that doesn’t always generate a response for users

We think the choice is clear. But what do you think?

If you’re looking to streamline and optimize your property management, try DoorLoop.

Whether you need:

• Great leasing tools that save your people time and headache
• A better way of collecting rent reliably from your tenants
• A tool that allows you to manage all your property accounting, or one that plays well with your QuickBooks (check)
• Or just a tool with reliable usability and customer service you can actually get in touch with

… our door is open.

Give DoorLoop a try!

You’ll wonder how you ever did without it.

Schedule a free demo today!