DoorLoop vs. AppFolio: Property Management Software Review

If you’ve been shopping around for a great property management software, chances are you’ve seen the names DoorLoop and AppFolio.

They’re two of the most popular property management software in recent years, and worth consideration. This article will cover DoorLoop vs. AppFolio, focusing on features, user satisfaction, customer service, and user interface.

When it comes to property management software, it’s important to know your needs.

Do you need:

• Strong accounting features?
• Or everything but accounting and really need a good QuickBooks integration?
• Is onboarding new tenants a sticking point?
• Maybe an easy user experience with a low learning curve is especially important to you.

AppFolio vs DoorLoop Property Management Software Comparison

AppFolio is a property management company that offers an all-in-one solution with strong accounting features such as online rent payments, billing, invoicing, and a convenient late fee calculator for property managers and property owners.

DoorLoop is an all-in-one property management software designed for rental property owners and managers, to manage their portfolio from anywhere. DoorLoop can handle various types of properties, including commercial, residential, affordable, and community associations.

DoorLoop's feature set is highly competitive with most property management software on the market and includes unique features like a seamless integration with QuickBooks Online.

If you prefer to handle your accounting separately through QuickBooks while using property management software for everything else, DoorLoop is still an excellent choice.

DoorLoop vs. AppFolio: Features

First, let’s look at how they stack up in terms of features. Both DoorLoop and AppFolio have a strong set of comparable features.

With DoorLoop, we mentioned a few features already, and here's some other notable features:

• Automatic rent payments via a convenient tenant portal, and multiple other tools to make it easier to collect rent and more of it
• Full (and we mean full) accounting suite: Multiple payment methods, full chart of accounts QuickBooks Online integration, bank account syncing with Plaid, bank reconciliations, and more
• Professional IDX-based website, automatic listings, and more great marketing tools
• Leasing tools such as tenant screening and digital eLeases, making it easier than every to bring in new tenants– and in record time
• Owner portal that makes it easy to manage reports for owners and print checks
• Comprehensive rent collection features to streamline the process
• Support for residential properties to cater to various property types
• Support for student housing to manage specialized housing needs
• Documentation videos to help users understand its features
• Maintenance requests can be submitted from smart devices for efficient handling
• And that’s just the beginning.

With AppFolio, you get a similarly robust feature set with unique community features.

Features include but are not limited to:

• Tenant portal with online payments
• Tenant communications via the portal and on maintenance orders
• Unique association features such as event and calendar management
• Assign maintenance orders to vendors
• Tenants can submit maintenance requests from their smart devices
• Owner portal where you can print checks and run owner reports

DoorLoop vs. AppFolio: Pricing

Both of these options deliver fair and reasonable pricing. However, one of the main differences between DoorLoop and AppFolio is pricing.

With DoorLoop, there are three plans: Starter, Pro, and Premium. The Starter plan begins at $59/month for portfolios of 20 units or fewer.

With AppFolio, there are three plans: Core, Plus, and Max. You can get started at $1.50 per unit/month with a 50-unit minimum and $298/month minimum spend (as of June 2024).

AppFolio's Plus plan costs $3.20 per unit per month, while their Max plan is priced at $5.00 per unit per month. As of June 2024, there does not appear to be a monthly minimum for these plans, but we recommend contacting AppFolio directly to confirm.

With that pricing, you get the following features and more:

• Workflow management
• Revenue management
• Data export
• Performance insights

DoorLoop vs. AppFolio: Ease-of-use

The true value of software lies in its ease of use. If it complicates tasks, it defeats its purpose.

Users of DoorLoop report that the software is fast and easy to navigate. Response times are quick, and it's straightforward to find what you need.

AppFolio users note that the software is very robust and feature-rich.

Both options offer simplicity and efficiency and a comprehensive set of tools.

DoorLoop vs. AppFolio: Customer service

Customer service is a critical factor when choosing a property management tool, as it becomes essential during setup or when resolving issues.

DoorLoop earns high praise on Capterra for its customer service. Users highlight a smooth onboarding process and prompt responses to inquiries. DoorLoop's support team is accessible and provides direct assistance from live representatives.

AppFolio is appreciated for its comprehensive resources. Users mention that automated responses often guide them to helpful videos and articles in the help center. This extensive library of resources can be very useful for self-service support and quick resolutions.

Both platforms offer distinct approaches to customer service: DoorLoop excels in direct, personalized support, while AppFolio provides a wealth of self-help resources for users who prefer to find solutions independently.

Which is Best for Property Managers?

Ultimately, the decision of which rental property software is best for your business lies with you.

Both DoorLoop and AppFolio are capable of managing financials without the need for additional third-party software. They also offer web-based desktop capabilities, enabling tenants to submit maintenance requests through their respective tenant portals.

While both options are strong contenders, we believe DoorLoop stands out with its:

• Superior user experience
• Competitive pricing
• Reliable customer service

We might be biased, but we are confident that DoorLoop offers a robust and user-friendly solution for all your property management needs.

See what DoorLoop can do for you. Schedule a free demo today!

Want to compare more property management software systems? Download this free whitepaper to get the inside scoop on the most popular picks!