Customer Support Specialist

Our customer service and tech support is vital to the happiness and longevity of our members. We strive for a high satisfaction (NPS) score, and do everything we can to resolve our members questions and issues.

1. Customer support specialists monitor and respond to any new messages in the help center (powered by Intercom), and answer incoming support calls.
2. We do our best to resolve the message in a professional, patient, and courteous manner.
3. We help our customers by phone, chat, email, and Zoom.
4. Help create new articles & tutorials with screenshots, GIFs, and videos.

People that do best in this role have these personality traits and work habits:

1. Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness
2. Organized and focused
3. Coachable and trainable, open to learning and listening from your peers and those around you
4. Willing to adapt and change as the company grows and the role changes

1. Must be able to legally work in the US and in our office full-time in South Beach
2. 1601 Washington Ave, Suite.200, Miami Beach, FL 33139
3. You can relocate from another City, State, or Country if needed.
4. Fluent in English reading, writing, and speaking
5. Types at least 45 word per minute (https://www.doorloop.com/type)
6. Tech-savvy and great with computers

1. Any previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
2. Speaking and writing in multiple languages is a plus, but not necessary.

• Unlimited paid time off with unlimited personal, vacation, and sick days.
• 401k with 4% matching. No time delays with instant vesting. Enroll and keep all money on day 1.
• 100% paid health insurance including medical, dental, and vision on Cigna's PPO Open Access Plus plan, and 25% covered for dependents.
• $100,000 life insurance policy to take care of your loved ones.‍
• Short-term and long-term disability insurance for unexpected events.
• ‍Company expense card and monthly stipend for any business expenses (training courses, certifications, equipment, whatever you want!).
• World class training program where you're paired with an onboarding buddy to ensure your success.
• Monthly investment classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more.
• Work on Lincoln Road (for those working in our Miami office), the most vibrant street worldwide with great restaurants, activities, and walking distance from the beach.
• No micromanagement - We believe responsible people thrive on freedom.
• Great equipment - Ergonomic chairs, stand-up desks, Mac or PC laptops, dual monitors, and more.
• No rules - No dress code, policies, or handbooks. Just do great work & have fun!
• Get paid bi weekly with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more.